Privacy Policy

Shiv.nyc ("we," "us," "our," or "Shiv") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. 

1. INFORMATION WE COLLECT 

Information You Provide Directly
When you submit the contact form on our site, we collect:- Name- Organization name- Email address- Phone number- Project goals and details- Budget information- Any additional messages or notes This information is collected to respond to your inquiry, discuss project scope, and provide consulting or design services. Information Collected Automatically Google Analytics: We use Google Analytics to understand how visitors use our site. This includes:- Pages visited- Time spent on pages- Device type and browser information- Geographic location (country-level)- Referral sources Google Analytics uses cookies to collect this data. You can opt out by installing the Google Analytics Opt-out Browser Add-on. Payment Information If you make a payment through our site, Stripe processes your payment information. We do not store full credit card details. See Stripe's Privacy Policy for their data practices. Accounting & Business Records We use Zoho Books for invoicing and financial record-keeping. Project information may be stored in accordance with accounting best practices. 

2. HOW WE USE YOUR INFORMATION 

We use collected information to:- Respond to your inquiries and schedule consultations- Deliver design and consulting services- Send project updates and proposals- Process payments- Understand website usage and improve our site- Comply with legal obligations- Follow up on business opportunities We will not use your information for marketing purposes without your explicit consent. 

3. DATA RETENTION

Contact Form Data: Retained for 3 years for project and accounting purposes, or as required by law- Google Analytics Data: Retained according to Google's default retention policy (14 months)- Payment Records: Retained for 7 years for tax and accounting purposes (as required in the US) 

4. DATA SHARING & THIRD PARTIES We do not sell your information. We share information onlywith:- Stripe - for payment processing- Zoho Books - for accounting and invoicing- Google Analytics - for website analytics- Legal authorities - if required by law All third parties are contractually obligated to protectyour data. 

5. INTERNATIONAL DATA TRANSFERS & GDPR 

For users in the EU/EEA, we comply with GDPR regulations:- We only collect data with your consent- You have the right to access, correct, or delete your personal data- You have the right to data portability- You have the right to opt out of processing- We retain data only as long as necessary If you're located in the EU and wish to exercise these rights, contact: hi@shiv.nyc For users outside the US, we may transfer data to the US for processing. By using our site and submitting information, you consent to this transfer. 

6. SECURITY 

We take reasonable measures to protect your information, including:- Secure HTTPS connections- Password protection for accounts- Restricted access to personal information- Regular security reviews However, no method is 100% secure. We are not responsible for unauthorized access beyond our reasonable control. 

7. COOKIES 

We use cookies and similar technologies for:- Authentication- Analytics (Google Analytics)- Remembering your preferences- Preventing fraud You can disable cookies in your browser settings, though this may affect site functionality. 

8. YOUR RIGHTS & CHOICES 

Opt-out of Analytics: Install the Google Analytics Opt-out Browser Add-on- Access Your Data: Contact us to request information we have about you- Delete Your Data: You can request deletion of your information (except where legally required to retain)- Marketing Communications: If we contact you, you can optout at any time 

9. CHILDREN'S PRIVACY 

Our site is not directed to children under 13. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly. 

10. CHANGES TO THIS POLICY 

We may update this Privacy Policy as our practices evolve or to comply with legal requirements. We will notify you of material changes by updating the "Last Updated" date. 

11. CONTACT US 

If you have questions about this Privacy Policy or wish to exercise your rights, contact: Email: hi@shiv.nycWebsite: https://shiv.nyc --- This Privacy Policy complies with GDPR for EU users and US privacy standards.